General Terms and Conditions of Sale

Store owner: Sara Ribeiro Zibi

Product prices are displayed in Swiss Francs (CHF) and include all applicable taxes (including VAT).

Currency Note: 

For your convenience, prices may be shown in your local currency based on your browsing location. However, all payments are processed in Swiss Francs (CHF). The amount shown in your local currency may not reflect current exchange rates, and no automatic conversion is applied at checkout. By placing an order, you agree to be charged in CHF.

Shipping fees are calculated and added at checkout before payment.

Orders are placed exclusively through our website.

• Credit and debit cards: Visa, Mastercard, American Express, UnionPay  

• Digital wallets: PayPal, Apple Pay, Google Pay  

• Local payment option (Switzerland only): Twint

You may cancel your order before it is shipped by contacting us at help@ledoons.com.

3. Shipping and Delivery  

• Order processing time: 1 to 3 business days
• Estimated delivery times:
 • Europe: 5 to 10 business days
 • North America (Canada, USA): 5 to 10 business days
 • Oceania (Australia, New Zealand): 5 to 10 business days
 • Rest of the world: 10 to 20 business days

Shipping fees are displayed at checkout. We are not responsible for delays caused by customs or postal services.

4. Right of Withdrawal  

You have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.

To be eligible for a return, products must be in their original condition, unworn, and in their original packaging.

For full details—including return address, refund process, and return shipping costs—please refer to our [Refund Policy](https://ledoons.com/pages/refund-policy).

5. Warranties  

Our products are covered by the legal warranty of conformity and the warranty against hidden defects, in accordance with applicable consumer protection laws.

In accordance with Swiss and EU regulations, all our products are covered by a 2-year legal warranty starting from the delivery date.

If you receive a defective product or an item that does not match your order, please contact us promptly at help@ledoons.com.

6. Customer Support  

For any questions or concerns, please contact us at:  

help@ledoons.com