Refund policy

Last Updated: 15/04/2025

At Ledoons, your satisfaction is our top priority. If you are not fully satisfied with your purchase, you may return the product within 14 days of receipt for a full refund, under the following conditions:

Return Conditions:
- Timeframe: You must request a return within 14 days of receiving the product.
- Product condition: The item must be unused, in perfect condition, and returned with all original parts, accessories, and packaging.

Return Procedure:
1. Contact us at help@ledoons.com with the following:
   - Your order number
   - A detailed reason for the return
   - Photos or a video (if necessary to show the issue)
2. You will receive a Return Authorization Number and the return address.
3. Ship the item using a tracked shipping service. We are not responsible for lost or untracked returns.
4. Customers are responsible for return shipping costs.
5. No restocking fees are charged.
6. The return address will be provided once your return request is approved.

Refund:
- Once the returned item is received and inspected, we will issue a full refund to your original payment method within 14 days.
- You will receive a refund confirmation by email once processed.

For any questions, please contact us at help@ledoons.com.